We want you to be fully satisfied with your purchase and while we also understand the human instinct of “add to cart” in an online world, we also understand you. All our garments are handmade and curated with the finest attention to detail and we hope you appreciate that too!
For the nitty gritty, here are the details for our shippings & returns / exchanges:
It takes up to 48 hours for your order to be processed and confirmed with us. This excludes weekends and public holidays. Once processed, your order will then be packaged and shipped and you will be notified.
We use an express shipping method with Aramex. The flat rate is R99.99 per parcel, in South Africa only. Shipping is between 1 - 3 business days for delivery.
For all international orders, please contact us on firstname.lastname@example.org so that we can arrange your delivery.
Returns & Refunds:
Please notify us within 24 hours of delivery if there are any issues with the item ordered. Thereafter, our return policy is within 7 days and you will have to courier us the item with a trackable courier service.
Please note: your item has to be unused, with the tags still intact, in the same condition that you received it.
Once we have quality checked the returned item, we will notify you of the rejection or approval of your return via email.
Refunds will be processed 7 days after the approval of the return.